Terms of Service

1. Scope

These terms govern the use of Gigdoor, operated by Felix Commerell, PickPost PK700509, Bahnhofquai 12, 4600 Olten, Switzerland (“Gigdoor”, “we”). They apply to venues, festivals, bars, cultural institutions and other organisations that use Gigdoor to receive and manage booking requests (“Customer”, “you”).

Artists who submit a booking request through a Gigdoor form do not enter into a contract with us. Their relationship is with the venue.

2. What Gigdoor is

Gigdoor provides a public application form under a link belonging to your venue, and a dashboard in which incoming booking requests can be viewed, filtered, given a status, annotated, answered and exported.

Gigdoor is not a booking agency, not a marketplace, and not a party to any agreement between you and an artist. We charge no commission on bookings. We do not select, recommend or evaluate artists. Every booking decision is yours.

3. Account and access

Access requires a valid email address. Sign-in works by one-time link sent to that address. You are responsible for keeping access to that mailbox secure and for the actions of anyone who uses your account. Tell us promptly at info@gigdoor.app if you believe your account has been accessed without your authorisation.

During the current phase, accounts are set up by us after an onboarding conversation. There is no self-service registration.

4. Pilot period and fees

We currently offer a free pilot period of three months from the date your venue account is activated, including personal setup support.

We will tell you the applicable price and the end date of the pilot before it starts. Before the pilot ends we will contact you. If you do not wish to continue, your account will be closed and your data deleted in accordance with section 9. No payment is due unless you actively agree to continue.

Prices published on gigdoor.app apply after the pilot. Prices are exclusive of VAT where VAT is applicable. We may change prices with at least 30 days’ written notice; if you do not accept a change you may terminate to the date it takes effect.

5. Your obligations

You agree to:

• provide accurate account information
• use Gigdoor only for lawful purposes
• handle artist data you receive through Gigdoor responsibly and lawfully
• not attempt to access data belonging to other venues
• not use Gigdoor to send unsolicited bulk email
• not resell or provide access to Gigdoor to third parties without our agreement

6. Data protection and roles

For booking requests submitted through your form, you are the controller and we act as processor on your instructions. Our Data Processing Agreement forms part of these terms and is available on request from info@gigdoor.app. By using Gigdoor you accept it.

You are responsible for informing artists about how you use their data and for responding to their data protection requests. We support you and forward any request that reaches us.

For your own account data, we are the controller. See our privacy policy.

7. Availability

We aim for high availability but do not guarantee uninterrupted operation. Maintenance, updates and faults may cause temporary interruptions. During the pilot phase, the service is provided without a service level agreement.

We may modify or discontinue features. Where a change materially reduces the usefulness of the service, we will give you reasonable notice and you may terminate.

8. Liability

To the extent permitted by law, our liability is limited to damage caused intentionally or through gross negligence. We are not liable for slight negligence, for indirect or consequential damage, for lost profit, for lost bookings, or for damage arising from your own use of artist data.

Our total liability in any twelve-month period is limited to the amount you paid us for the service in that period. During a free pilot, our liability is limited to damage caused intentionally or through gross negligence.

Nothing in these terms excludes liability that cannot be excluded under mandatory Swiss law, including liability for personal injury.

9. Term, termination and deletion

The agreement runs for an indefinite period. You may terminate at any time to the end of the current billing month by writing to info@gigdoor.app. We may terminate with 30 days’ notice.

We may suspend or terminate access immediately if you materially breach these terms, in particular by using the service unlawfully.

Before termination takes effect, you can export your booking requests as CSV. After termination we delete your account data and the associated booking requests within 30 days, unless the law requires us to keep specific records for longer.

10. Intellectual property

Gigdoor, its software, design and brand remain our property. You receive a non-exclusive, non-transferable right to use the service for the duration of the agreement. Your data and the content you enter remain yours.

11. Changes to these terms

We may amend these terms. We will notify you by email at least 30 days before a material change takes effect. If you do not accept it, you may terminate to the date it takes effect. Continued use after that date counts as acceptance.

12. Governing law and jurisdiction

Swiss law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Olten, Switzerland, to the extent permitted by law. Mandatory consumer protection provisions in your country of residence remain unaffected.